Quality Advice, Clear Guidance, Effective Support
When users have problems they don’t want to be kept on hold for ages, they want immediate support. Helpdesk is yet another of the services that sets Cirrus apart from other suppliers. Helpdesk is geared towards providing your business with a fast, effective and professional service. Once a query has been received our staff will immediately start work on finding a solution. Your users will be kept informed of progress throughout the process.
Cirrus has experience in many industry sectors including Professional firms, Leisure, Retail, Construction and Local Government. We are therefore experienced in dealing with the problems and specific needs presented by these unique sectors. To whichever Industry your organisation belongs, we will assist in successfully meeting your day to day challenges.
- Regular client contact via telephone, email and face-to-face meetings
- UK based, in-house helpdesk, 09.00 – 17.00, 5 days a week (out of hours support available)
- No answer phones, call routers or queues
- Secure online call log system for ease of use and tracking of support issues