Q. When I create a new person in DART, there isn’t anywhere to record their mobile telephone number – where can I hold this information in DART?
A. Once you have created the person, if you open the Modify Basic Details window and click the ‘Address’ heading, you will see that you can enter multiple addresses for that person. The ‘Type’ field lets you pick different types of address, one of which is ‘Mobile Phone’. Click the ‘New’ button first, then select ‘Mobile Phone’ from the list of Types. Enter the number to the Telephone Number field and click the ‘Update’ button – this will add ‘Mobile Phone’ to your list of addresses for that person.
Q. I have people working for me who work in several different places. DART only lets me specify one Location on the Job Details window – is there any way that I can specify other work locations for my employees?
A. You could use the Address feature of DART for this purpose. DART lets you specify as many addresses for each person as you want, so you could create new address types of ‘Work Location MON’, ‘Work Location TUE’, ‘Work Location WED’, etc, and use these to record the different work locations for each person. To create new address types, open the ‘System Setup’ menu option and select ‘Address Types’. These address types will then be available on the Modify Basic Details window, where you can enter multiple addresses for someone.
Q. I have some black boxes appearing on the Calendar when I view it for someone – what does this mean?
A. A day appears in black when there is more than one activity on that day. If you hover over that day with your mouse then you will see a list of the activities for that day. You can also double click that day, which will present you with a sub-menu, from which you can choose to open any of those activities that are applicable to that day.
Q. I have some dark grey boxes appearing on the Calendar – what do these mean?
A. A dark grey box appears on the Calendar when there is more than one absence on that day – these are called overlapping absences. You can hover over that day on the Calendar, and you will see a list of the absences that exist on that day. You can also double click on that day, and select which absence you want to open.
Q. I did a List All on the Absence Reasons window to find all my employees who have a Sickness absence, but not all employees appeared in the results. One of them had a Holiday absence booked after their Sickness – could this have something to do with it and, if so, does DART only ever look at the latest absence when it does a List All?
A. By default, List All will only check the latest absence, but you can change this on the List All Options window. The ‘Historical Searches Only’ section of this window tells the List All feature whether you want to search the latest entry only, or all entries, or even a specific time period, e.g. you may only want to select people who have a Sickness absence in the last three months. These settings are specific to your user, so you can change them without affecting any other DART users in your company.
Q. I ran a List All but it included people who had left – I only want people who are still working for me to appear in the results. How can I do this?
A. By default, List All will check all the people in DART. If you want to ignore people who have left, then you can do this by opening the ‘List All Options’ window, and un-ticking the ‘Include people who have left’ box. The List All Options are specific to your user, so you can change them without affecting any other DART users in your company. The options that you select will be remembered each time you log into DART.
Q. I did a List All the other day, but it included people who had left, which I did not want. I clicked the ‘Modify this search’ button and un-ticked the ‘Include people who have left’ box. This worked fine, but later on in the day I did another List All, and it included people who had left again! Why doesn’t DART remember what I asked for the first time?
A. The ‘Modify this search’ button lets you change the options for that particular search only, i.e. they are temporary settings. Once you close the List All results window, those settings are forgotten. You can change the permanent settings for List All by clicking the List All Options window – the options that you choose here will be used for every List All that you do from that point on, and will even be remembered when you log out and back into DART. These options will be specific to your user, so you can even change them to satisfy your own requirements, without affecting any other DART users in your company.
